Frequently Asked Questions

181 Tactical Police Supply is a professional uniform and tactical supply store located in San Juan, Puerto Rico. We specialize in providing high-quality gear, uniforms, and equipment for law enforcement professionals and security personnel throughout Puerto Rico.

We are located at 204 Av. Ing. Manuel Domenech, San Juan, 00901, Puerto Rico. Visit our Contact page for directions and a map to our store.

Our store hours are:

• Monday - Friday: 9:00 AM - 6:00 PM
• Saturday: 10:00 AM - 4:00 PM
• Sunday: Closed

While we specialize in serving law enforcement and security professionals, many of our tactical products are available to the general public. However, certain restricted items may require proof of law enforcement or security credentials. Please contact us if you have questions about specific products.

We carry a comprehensive range of law enforcement and tactical equipment, including:

• Police uniforms and accessories
• Tactical boots and footwear
• Duty belts and holsters
• Body armor and protective gear
• Flashlights and tactical lighting
• Gloves, patches, and customization items

Visit our Products page to explore our full catalog.

Yes! We offer convenient curbside pickup. Simply call us at (787) 974-4579 to place your order, and we'll have it ready for you when you arrive. This service is perfect for busy law enforcement professionals who need quick access to essential gear.

Absolutely! We work with police departments and law enforcement agencies throughout Puerto Rico to provide bulk orders of uniforms and tactical equipment. We offer special pricing and flexible arrangements for department orders. Contact us to discuss your department's specific needs.

Currently, we primarily serve customers through our physical store location and phone orders. You can call us at (787) 974-4579 to place an order, and we can arrange for curbside pickup or discuss delivery options for larger orders.

Yes, we strongly encourage you to visit our San Juan location to try on uniforms and test equipment to ensure proper fit and comfort. Our knowledgeable staff will help you find the right sizes and configurations for your specific needs. Proper fit is crucial for tactical gear, and we're here to help.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and cash. For larger department orders, we can also arrange alternative payment terms and invoicing options. Contact us to discuss your specific payment needs.

We offer competitive pricing on all our professional-grade equipment. For bulk department orders and agency purchases, we provide special pricing arrangements. Contact us directly to discuss pricing for your specific needs and order volume.

Yes! We're happy to provide detailed price quotes for bulk orders and department purchases. Simply call us at (787) 974-4579 or visit our Contact page to send us your requirements.

We want you to be completely satisfied with your purchase. Unused items in original condition with tags attached can be returned or exchanged within 30 days of purchase with your receipt. Custom or embroidered items, special orders, and certain protective equipment are non-returnable for safety and hygiene reasons. Please contact us if you have any concerns about your purchase.

If you receive a defective product, please contact us immediately. We will replace the item or provide a full refund. We stand behind the quality of all our products and want to ensure you have reliable equipment you can trust. Manufacturer warranties may also apply to certain items.

Many of our products come with manufacturer warranties. Warranty coverage varies by product and manufacturer. We'll provide you with all warranty information at the time of purchase. If you experience any issues with a product, bring it to our store and we'll help you with the warranty claim process or work directly with the manufacturer on your behalf.

Yes! We provide professional embroidery and customization services including department patches, name tags, badges, and rank insignia. We can customize uniforms and equipment to meet your department's specifications. Contact us with your specific requirements and we'll work with you to create professional custom gear that meets your standards.

Customization turnaround time varies depending on the complexity of the work and current order volume. Simple embroidery work typically takes 3-7 business days, while more complex custom orders may take 2-3 weeks. We'll provide you with a specific timeframe when you place your order. Rush services may be available for urgent needs—please ask.

Yes, we can assist with custom patch design for your department. Whether you have existing artwork or need help creating a new design, we'll work with you to create professional patches that represent your agency with pride. Contact us to discuss your design ideas and requirements.